Operations review
Return policy draft
NON-OPERATIVE DRAFT — Korean legal review and approval of the operating entity, regulatory scope, and detailed procedures are required.
These are review principles for a cancellation before payout, an amount mismatch, or a processing failure. They are not a finalized refund guarantee or service-level commitment.
Case assessment
Return eligibility must be assessed from deposit confirmation, whether payout has been executed, the asset and network, compliance review, and the original sending route.
Incorrect transfers
Assets sent to an incorrect address, asset, network, memo, or tag may be unrecoverable. Recovery is not guaranteed and may require additional verification.
Costs and rates
If an actual network or third-party cost applies to a return, its basis and amount should be disclosed before execution. This draft contains no unapproved percentage or USD-denominated fee.
Expected timing
Timing varies with blockchain status, banking, required verification, and case complexity. Support should provide an individual estimate based on verified information.
How to ask for help
Provide the order ID through the official support channel, but never send a password, authentication code, private key, or seed phrase.