Customer guidance

Contact

Every inquiry — accounts, orders, activation, or anything else — is handled by email. Write to the address below and our team will review and reply.

Email usSend questions about accounts, orders, activation, and general topics. For order questions, include your tracking link for a faster reply.

Support hours

Mon–Fri, 10:00 – 19:00 (KST)

Response time

We aim to reply within 24 hours on business days.

Contact us safelyNever include passwords, private keys, seed phrases, or full card details in an email.